@daniel
"This effectively means I’m paying Google more than 1000 Euro per year for their service. [...] Apparently that amount of money doesn’t give me the privilege to talk to a fucking human for five minutes once per year."

Exactly. There's a "size" at which companies are inevitably crap. I'm so sick of support chatbots / ignored emails / looking for a bug report site that doesn't exist, when "open source" software shits the bed. Even when volunteering your help, it's closed doors.